Contact information
Effective Date: February 11, 2025
At Glowaveskin, we value our customers and are committed to providing excellent support and assistance. This policy outlines how you can contact us for inquiries, support, and other communication needs.
1. How to Contact Us
You can reach out to us through the following channels:
📧 Email Support: info@glowaveskin.net
📍 Mailing Address: Pedregal, 116, San Germán, PR, 00683, US
Our customer service team is available to assist you with any questions, including orders, shipping, returns, product inquiries, and general support.
2. Response Time
We strive to respond to all inquiries as quickly as possible. Please allow:
⏳ 24-48 hours for a response to emails (Monday–Friday).
⏳ Additional time for inquiries sent over weekends and holidays.
For urgent matters regarding order changes, shipping issues, or cancellations, please include “URGENT” in your email subject line.
3. Customer Service Hours
Our support team is available during the following hours:
🕘 Monday – Friday: 9:00am - 6:00pm
🕛 Saturday & Sunday: Closed
If you reach out outside of business hours, we will get back to you as soon as possible on the next business day.
4. Privacy & Security of Your Information
All personal information shared with us (such as your email, phone number, or mailing address) will be kept confidential and secure. We do not share, sell, or distribute customer contact details to third parties.
For more details, please refer to our Privacy Policy].
5. Social Media & Alternative Contact
Stay connected with us through our social media channels for updates, promotions, and announcements:
📷 Instagram: https://www.instagram.com/glowaveskin/
While we try to respond to direct messages on social media, email remains the best way to get official support.
6. Changes to This Policy
We may update this Contact Information Policy as needed. Any changes will be posted on this page with an updated Effective Date.
For further questions, please email us at info@glowaveskin.net.
✨ Thank you for choosing Glowaveskin! We’re here to help you glow! ✨