Refund policy
Effective Date: February 11, 2025
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Accompanied by the receipt or proof of purchase.
To start a return, contact us at info@glowaveskin.net. Returns should be sent to:
📍 Pedregal, 116, San Germán, Puerto Rico, 00683
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any questions, feel free to contact us at info@glowaveskin.net.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if:
- Your item is defective, damaged, or incorrect.
- There is an issue with missing or incorrect items.
We will assess the issue and make it right as soon as possible.
Exceptions / Non-Returnable Items
We do not accept returns for:
❌ Perishable goods (e.g., food, flowers, plants)
❌ Custom or personalized items
❌ Opened or used personal care & beauty products
❌ Hazardous materials, flammable liquids, or gases
❌ Sale items or gift cards
If you have questions about a specific product, contact us before purchasing.
Exchanges
To exchange an item, first return your original item. Once the return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If you are purchasing from within the European Union, you have 14 days from receiving your item to cancel your order for any reason.
- Items must be returned in original, unworn, unused condition, with tags and packaging intact.
- Proof of purchase is required.
Contact info@glowaveskin.net to initiate a return.
Refunds
- Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
- If approved, refunds will be issued to your original payment method within 10 business days.
- Bank processing times vary—if your refund has not appeared after 15 business days, please contact us at info@glowaveskin.net.
Who Covers Return Shipping Costs?
- If the return is due to a defective, damaged, or incorrect product, we cover the return shipping costs.
- For all other returns, the customer is responsible for shipping costs.